FAQ's
1. "Where do I apply the elixir?"
2. "What are the active ingredients in Sweet Relief - the pain elixir? Dr J shares what the key ingredients are clinically proven to do."
3. "What are the active ingredients in Calm and Uplifted - the stress and sleep elixir? Dr J shares what the key ingredients are clinically proven to do."
4. "Why is transdermal one of the best ways to get the LUMNA elixirs into the body?"
5. "Do you think the biggest issue for chronically ill people is nervous system dysregulation?"
6. "How does LUMNA support Trauma, cPTSD and Somatic Pain?"
7. "How does LUMNA support Neuropathic Pain?"
8. "What is the return policy?"
We accept returns on unopened, sealed products.
All items must be unopened and sealed. Refunds may be requested up to 30 days after receiving the order. A shipping return label can be provided. Once we receive the order back, the refund of the total minus shipping costs & a 10% restocking fee will be applied. If you have any questions please let us know at krystalanddrj@lumna.com.
We are a small women run business, thank you for understanding our policies.
9. "What are the costs for shipping internationally?"
International orders may be subject to potential customs/international fees. Customers are responsible for all shipping and customs costs.
Orders for Canada may be processed at check out, shipping is $29.50, Canadian customs determines customs fees and will coordinate that payment with you once it arrives in Canada.
For other international orders to get a custom invoice with shipping for your address, please email krystalanddrj@lumna.com with:
- Your name
- Your email for the shipment
- Your order
- Your shipping address
Your country's customs will also coordinate with you on customs fees.